A. THE MEETFACTORY.CZ WEBSITE – CONDITIONS OF USE 1. INTRODUCTORY PROVISIONSThe internet domain www.meetfactory.cz is
owned and operated by MeetFactory, a public-benefit company, Company reg. no.
264 66 708, residing at Ke Sklárně 15, Prague 5, registered with the
Companies Register kept at the City Court of Prague, section O 219
(hereinafter, the "MeetFactory"). Any user who has been granted
access to the www.meetfactory.cz website
undertakes to adhere to the General Business Terms and Conditions hereunder as
well as to any and all valid and legally binding regulations applicable in the
Czech Republic. Users shall also undertake to refrain from causing any harm to
the goodwill and reputation of MeetFactory or of its website.
2. COPYRIGHT AND LICENSE
RIGHTSThe www.meetfactory.cz website as a stand-alone product shall
be regarded as a work covered by copyright within the meaning of Section 2 of
Act no. 121/2000 Coll., the Copyright Act. Operator shall be entitled to making
use of all rights to the website content as a whole by virtue of its license
pursuant to copyright law. Operator by virtue of its license shall also be
entitled to the use of individual elements of the www.meetfactory.cz
website, especially of photographs, design, graphics, logos, texts, sounds,
etc. The use of any part of the contents of the www.meetfactory.cz website
shall be restricted to private purposes only. Any publication, copying,
dissemination or commercial usage of the contents of the www.meetfactory.cz website
without the expressed prior written consent of MeetFactory shall be prohibited.
In case of any breach of copyright, MeetFactory shall exact compensation and
all further claims for damages pursuant to Czech Republic legislation.
3. METHOD OF USING THE WEBSITEUser acknowledges and shall consent to access
website bearing in mind that it is prohibited especially, to interfere with the
safety and security, technical principles, or contents of the www.meetfactory.cz website
or to misuse the website in any other manner; to intervene in the use thereof
by other users; to employ the website for the purpose of distributing
unsolicited messages (spam) or chain messages; to send any messages containing
viruses or any dangerous or harmful programs to the website; to avoid any
attempts at accessing those parts of the www.meetfactory.cz website
of which the use by the public is not allowed, especially to the source code
etc.; to distribute any messages or materials thereon that would violate
applicable generally binding legislation of the Czech Republic.
4. LIMITATION OF MEETFACTORY's
RESPONSIBILITYThe provisions under this Article shall not
apply to any legal relationships arising from the sales via the www.meetfactory.cz website
of entrance tickets of which the design, layout, or arrangement is regulated by
the General Business Terms and Conditions applicable to the sales of tickets
referred to below in this document. The contents of the www.meetfactory.cz website
are only of an informative and non-obligatory character. Operation shall not be
held responsible for the correctness and completeness of the information shown
thereon. The publication thereon of any data and information, with the
exception of these general conditions of using the website, shall not be
construed as constituting the execution of any legal act directed toward
establishing a legal relationship between Operator and User.
1. Operator cannot be held responsible for any
damages caused to User due to the User having followed the content of the www.meetfactory.cz website
and in connection with using the website.
2. User shall be entitled to undertaking any
changes to the information and contents of the website, without any prior
3. Equally, Operator shall not be held
responsible in any way for any advertisements or any other form of promotion
posted by any third party on the www.meetfactory.cz website.
4. Further, Operator shall not be held
responsible for the content of any websites owned by third parties that can be
accessed via the www.meetfactory.cz
5. COMPETITIONS AND CONTESTS1. MeetFactory within the framework of the www.meetfactory.cz server,
organizes competitions and contests in which any natural person fully qualified
to enter into legal acts may participate. MeetFactory reserves the right to
condense or cut short, to interrupt, or to cancel any such competition or
contest, or to alter the rules thereof.
2.Any individual shall be eligible to
take part in the competition/contest who accepts the rules thereof, meets the
conditions thereof, and also meets the conditions listed below: Will answer the
question assigned in the announcement of the given competition/contest via a
SMS, e-mail, reply form, or other means of communication allowing for the
reply. His/her answer to the question asked in the particular competition or
contest shall be sent in by the contestant in the form prescribed and in compliance
with the guideline shown in the assignment thereof. Within the framework of
his/her answer to the question asked, the contestant shall also specify his/her
name and surname, and telephone or e-mail contact unless otherwise directed by
the assignment of the competition/contest. The contestant agrees to having
his/her name and surname disclosed in the results of the competition/contest as
posted on Organizer's website, or as the case may be, in journals or magazines
published by Organizer.
3. The competition/contest shall start on the
date of being announced by Organizer on its website, and shall terminate on the
date indicated in the competition/contest announcement. SMS and e-mail
messages, reply forms, and answers communicated by other means shall not be
entered in the competition/contest by Organizer if delivered after this latter
date. Evaluation of the competition/contest shall take place within the period
of one month from the termination date at the latest. The number of contestants
who shall win the awards shall be determined in the competition/contest
announcement, pursuant to the rules specified therein. The competition/contest
Organizer reserves the right to supervise whether the conditions of
participation in the game have been met and to adjudge the claims to awards
won. In disputed cases, the Organizer of the competition/contest reserves the
right to final decision at its own discretion. The awards are unenforceable in
a court of law. Organizer shall not be held responsible for any technical problems
affecting the electronic communication taking place during the course of the
competition/contest, and equally, shall not be held responsible in case of any
difficulties experienced in participating in the competition/contest due to any
technical failure or overload (stalling) of network communication.
4. The awards shall be donated to the winners
by Organizer, or as the case may be, by the company identified in the
announcement of the competition/contest. The awards shall be taken over by the
winners at their own risk; by accepting the award the winner shall assume
complete responsibility for any damages that may be caused to him/her or to any
third party by the use or application of the award. The Organizer of the
competition/contest shall in no case be held responsible for any damages caused
to the winners or to any third party by the awards or in conjunction with the
use or application thereof.
6. CONCLUDING PROVISIONSThese General conditions of
use shall be valid and effective as of the date of posting on the www.meetfactory.cz
which is the date of 22. 04. 2016. Operator reserves the right to altering the
wording of these General conditions of use at any time.
TERMS AND CONDITIONS APPLICABLE TO TICKET SALES
1. INTRODUCTORY PROVISIONS
1. The General Business Terms and Conditions
hereunder including the Claims Procedure (hereinafter, „the Business Terms and
Conditions“) define and specify the rights and obligations of MeetFactory and
of Buyer relating to the sales of tickets allowing entrance to any cultural,
social, sports, or other events (hereinafter, „the Events“) mediated by
2. Contacting MeetFactory shall be construed as
contacting the individual responsible by telephone, contacting this individual
either by connecting with his/her personal telephone number or e-mail if this
is known, or with a generic telephone or e-mail indicated in the Contacts
3.These Business Terms and
Conditions constitute an integral part of the contract concluded between Buyer
and MeetFactory, and the Buyer by purchasing the tickets confirms to have
acquainted himself/herself with these Business Terms and Conditions, and to
have expressly acknowledged these Business Terms and Conditions to be part of
the contractual arrangement agreed upon between Buyer and MeetFactory.
4. MeetFactory will sell the tickets via
website of MeetFactory, and also via its sales outlets and its contractual
partners' sales outlets (hereinafter, „the sales network“).
5. Purchasing the tickets as part of cumulative
orders directly from MeetFactory or via its sales or other department shall
also be construed as purchasing the tickets via the sales network.
2. SUBJECT OF CONTRACT
1. The subject of contract shall be the
obligation on the part of MeetFactory to supply the Buyer with tickets for the
Event of the Buyer's choice, in a quantity determined by the Buyer, and the obligation
on the part of the Buyer to defray the cost of the said tickets.
2. The contact shall be concluded by tbe Buyer
delivering the payment.
3. MeetFactory undertakes to deliver the
tickets to Buyer without undue delay on having received the admission fee, with
the understanding that in case of purchasing the tickets over the internet they
will be delivered in an electronic mode to an e-mail address specified by
Buyer, and in case of purchasing the tickets by another method via the sales
network (at the MeetFactory booking office, or at MeetFactory's trading
partner) they will be delivered to Buyer immediately upon paying the admission
fee, by the sales clerk who has received the payment. Buyer shall not be
entitled to receiving the tickets prior to having settled the admission fee in
4. All contractual obligations of MeetFactory
shall have been discharged by delivering the tickets to Buyer.
5. No tickets are sent by post or on a
cash-on-delivery (C.O.D.) basis.
3. RIGHTS AND OBLIGATIONS OF THE
CONTRACT PARTIES RELATING TO THE EVENT FOR WHICH THE TICKETS ARE PURCHASED
1. Buyer takes cognizance that MeetFactory is
not the Organizer of individual Events for which the tickets are sold. The
sales and distribution of the tickets for individual Events to Buyers by MeetFactory is always undertaken on behalf
and to the account of the Organizer of the Event in question, on the basis of a
contractual relationship between MeetFactory and Event Organizer. The purchase
of the ticket for an Event gives rise to a legal relationship between Buyer and
the said Event Organizer. Therefore, MeetFactory cannot be held responsible for
any obligations to be met by Event Organizer that will have ensued from the
contractual relationship between Buyer and Event Organizer.
2. MeetFactory shall in no way be responsible
for any Event taking place or not taking place; shall not be responsible for
any alteration to the Event or the date or place thereof; and shall not be
responsible for the course, development or progress of the Events, neither for
anything that may have happened during the course of the Events or for any
facts that may have arisen due to any particular Event taking or not taking
place. MeetFactory shall not be responsible for any obligations on the part of the
Event Organizer. Further, MeetFactory shall not be responsible for any damage
to property or immaterial harm caused to Buyer or any other person by Event
Organizer, or caused to Buyer or any third party in conjunction with an Event.
All claims by Buyer or any third party shall always be filed with Event
3. Buyer having purchased a ticket undertakes
to abide by the rules set out by Event Organizer. Also, Buyer having purchased
a ticket undertakes to submit to the operating and visitor rules of the place
where the Event is held.
4. Any Event Organizer reserves the right to
altering the program, date and time, and place of the Event. The visitor having
purchased a ticket acknowledges this Event Organizer's right.
5. MeetFactory shall not be responsible for the
validity and authenticity of any tickets purchased outside its sales network.
4. TICKET PURCHASING PROCEDURE
AND PAYMENT CONDITIONS
1. The price per ticket is shown individually
for each particular Event. Also shown are any potential additional fees
connected with the purchase of the ticket for each Event.
2. In case of purchasing the ticket via the www.meetfactory.cz website
the payment can only be made using a payment card enabled for internet
3. MeetFactory shall not be responsible for any
costs accruing to Buyer in conjunction with the purchase of the ticket arising
from the contractual relationship between Buyer and the bank that has issued
the Buyer's payment card, or as the case may be, the bank that keeps the
Buyer's bank account from which the admission fee was paid.
4. No tickets are sold on the cash on delivery
5. The maximum number of tickets purchased for one performance or concert is 4 tickets per person in all pre-sales.
5. WITHDRAWAL FROM CONTRACT
1. In compliance with the provision of section
1837 indent j) of Act no. 89/2012 Coll. the Civil Code as amended by subsequent legislation,
Buyer shall not be entitled to withdraw from the contract concluded with
MeetFactory pursuant to the stipulation of section 1829 of the Civil Code
(withdrawal from contract within 14 days without stating any reasons therefor),
owing to the fact this this is a contract concerned with leisure time pursuits
where the obligations are discharged by a business, specifically by the Event
Organizer in this case, within a specified time or period.
6. CLAIMS PROCEDURE
1. Any claims relating to tickets purchased by
MeetFactory via the sales network shall be governed by these Business Terms and
Conditions and by the Claims Procedure as specified in this Article VI.
2. Buyer shall be entitled to having the price
of the ticket returned solely in the cases listed and under the conditions
3. Buyer shall not be entitled to ticket
replacement. In case of damage to the ticket or of destruction, loss, theft, or
other adulteration thereof, the ticket shall not be replaced by a new ticket
and Buyer shall not be entitled to any compensation.
4. MeetFactory shall not be responsible for any
failure to deliver the ticket to Buyer for reasons resting with the Buyer,
particularly for the reason of failing to deliver the ticket to Buyer by
sending it to the e-mail address
specified by the Buyer (for instance, due to full e-mail box, a spam filter,
5. In case of Buyer failing to receive the
ticket within 1 hour at the latest from having paid the admission fee, the
Buyer shall contact MeetFactory without delay and within 24 hours at the latest
from the date of expiry of the aforementioned deadline specified for ticket
delivery, with the announcement that the ticket paid for has not been received.
For these purposes, Buyer shall inform MeetFactory of the name and e-mail
representing the contact or identification data used in purchasing the ticket.
In case of MeetFactory ascertaining that indeed the said ticket has not been
delivered to Buyer and that this is not a case covered by the stipulations of
the foregoing paragraph 4 of this Claims Procedure while at the same time, the
Buyer has informed MeetFactory of the non-delivery of the ticket within the
deadline and in the manner specified above, the procedure to be adopted shall
be as indicated below in this paragraph 5.
- MeetFactory undertakes to re-send the ticket to Buyer within 24
hours at the latest but at least 1 hour ahead of the time of the Event, to
the e-mail indicated by the Buyer.
- In case that the Event has passed already, MeetFactory undertakes
to return to Buyer the admission fee paid for the ticket, within 30 days
at the latest from the date of the Buyer's claim.
6. In case of the Event being cancelled
completely by Organizer, a message will be sent informing the Buyer of this
cancellation, to the Buyer's contact (e-mail, telephone, postal address, fax,
etc.) given to MeetFactory. MeetFactory shall not be responsible to Buyer for
being unable to reach the Buyer in time via the said contact, or for the
cancellation message dispatched in good time reaching the Buyer with a delay.
7. In case of the Event being cancelled
completely by Organizer, the admission fee will only be returned by
MeetFactory, according to the procedure specified below, to the financial
amount made available to MeetFactory by Organizer. This financial amount shall
be understood to comprise in particular the funds cashed in for the sales of
tickets from Buyers by MeetFactory and as yet not transferred from MeetFactory
to Event Organizer. In the proportion to which the Buyers' claims will remain
unsatisfied the responsibility to the Buyers lies exclusively with the
Organizer of the cancelled Event and not with MeetFactory.
8. In case of meeting the conditions for the
return of admission fee as per paragraph 7 of this Claims Procedure, the
admission fee will be returned to Buyer as follows:
- In case of tickets purchased electronically via
the www.meetfactory.cz website
the admission fee will be returned to the payment card that has been used to
pay for the ticket(s), and in case of a payment made by bank transfer it will
be returned to the bank account from which the admission fee was paid.
- In case of tickets purchased at a MeetFactory sales point or a
sales point operated by a MeetFactory contact partner, the admission fee
will be returned by the method to be chosen by Buyer, on the condition
that the Buyer will contact the sales point where the ticket was purchased
and will hand over the ticket without undue delay (within 7 days at the
latest from the originally intended date of the cancelled Event).
9. Any claims other than those outlined above
shall be handed over by MeetFactory to Organizer, to be treated by or directly
dealt with by him. On the Client's request, a direct contact to Organizer will
10. It is not possible in any way to make any
ticket-related claims to MeetFactory in conjunction with any Event for which
the Client has not purchase the ticket within the sales network.
7. SALES-RELATED PROTECTION OF
MeetFactory when selling the tickets, collects and stores personal
data provided by Buyers who purchase the tickets, on a voluntary
basis. MeetFactory only collects and stores these personal data to an
extent indispensable for the purpose of the ticket sales. MeetFactory
collects and stores the data on electronic information carriers in a
secure data repository that is only accessible to individuals charged
with personal data processing. The personal data are protected in
compliance with the provisions of Act no. 101/2000 Coll. on Personal
data protection, as amended by subsequent legislation. MeetFactory
undertakes to only collect and store the personal data for the period
indispensable for the settlement of all rights and obligations
between Buyer and MeetFactory arising from the purchase of tickets
via the MeetFactory sales network. In line with the said Act,
MeetFactory is entitled to entrust a third party with processing the
During the course of the sales, MeetFactory will process personal
data solely for the following purposes:
the purpose of delivering the ticket to Buyer, informing the Buyer of
any alterations concerning the Event or the tickets, and
allowing the Buyer to enter the Event, including data sharing with
the pertinent Event Organizer as long as this is necessary for
ensuring the Buyer's participation in the Event;
the purpose of Buyer identification in case of settlement of claims
pursuant to the Claims Procedure as given hereinabove;
the purpose of discharging MeetFactory's statutory obligations.
Buyer by providing his/her personal data to MeetFactory or by
purchasing the ticket, agrees to having these data processed as
MeetFactory will not engage in any personal data processing for
marketing purposes with the exception of e-mail addresses which are
used for sending relevant newsletters.
In case of erroneously entered data (such as of misspelled name or
telephone number), Buyer shall be obliged to contact MeetFactory.
MeetFactory will store the personal data for an indispensable period
no longer than 3 months, whereupon the data are erased. A Buyer
wishing to have the information erased at an earlier term may contact
MeetFactory asking to have his/her data erased. In case of a
cancellation, alteration, or in other situations arising in
conjunction with an Event, it will be impossible to contact the Buyer
who shall receive no compensation.
In case of Buyer expressly wishing it and expressing his/her consent,
MeetFactory will transmit his/her e-mail to Event Organizer for the
purpose of commercial mailings.
8. FINAL PROVISIONS
1. If any of the provisions of these Business
Terms and Conditions and the Claims Procedure becomes invalid or ineffective,
this shall in no way prejudice the validity and effectiveness of the other
provisions of the Business Terms and Conditions and the Claims Procedure that
can be separated from the provision held to be invalid or ineffective.
2. MeetFactory shall be entitled to altering
these Business Terms and Conditions at any time.
3. All and any provisions of the Business Terms
and Conditions hereinabove as well as of the Claims Procedure and of the legal
relationship established between Buyer and MeetFactory shall be governed by
Czech Republic law.
IN PRAGUE, 22 APRIL 2016, MEETFACTORY, public-benefit company